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What is LibChat@WU?

LibChat@WU is used in the same way as other programs that provide chat (also known as instant messaging) services, but LibChat@WU is used specifically to communicate with a reference librarian at the Mabee Library.

Will a librarian answer right away or will I have to wait?

Your chat session connects you with the librarian at the Reference Desk. Because the librarian may also be helping users in person and on the phone, you may have to wait a couple of minutes for a response. Questions are answered in the order received.

How can I tell if a librarian is available to chat?

Be sure to note our status on the chat widget. If you don’t get an immediate reply, call (785) 670-1483 or toll free (800) 736-9060, send an email to refemail@washburn.edu, or stop by the Reference Desk.

What are the hours for the LibChat@WU service?

Mon-Thurs    8:00 a.m. - 11:00 p.m.
Friday           8:00 a.m. - 6:00 p.m
Saturday       10:00 a.m. - 5:00 p.m.
Sunday         1:00 p.m. - 11:00 p.m.

Who may use this service?

The service is available to Washburn University students, faculty, and staff, or individuals requesting information about resources unique to Washburn University.

What types of questions can I ask?

This service is intended to offer assistance using the library and its resources. It works most efficiently when patrons ask factual or brief research questions.

Can you send me a file (e.g. a full-text article)?

We cannot send files to you via the chat service, but we can include links to articles or Web pages in messages. You can also upload files via the chat if you need to send us a file (e.g. a screenshot or reference source).

Does the library save my chat messages?

The Library temporarily stores instant messages in order to compile statistics and write reports. All personal information is stripped from instant messages before they are archived.

What are your privacy policies?

The same privacy policies that apply to other reference transactions (e.g. e-mail, phone, at the reference desk) apply to the LibChat@WU Reference service.

Code of Conduct

Repeated misuse of this service will result in the patron being banned from further use of this service.

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Washburn University prohibits discrimination on the basis of race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status. The following person has been designated to handle inquiries regarding the non-discrimination policies: Dr. Pamela Foster, Equal Opportunity Director/Title IX Coordinator, Washburn University, 1700 SW College Ave, Topeka, Kansas 66621, 785.670.1509, eodirector@washburn.edu.

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