Computer Labs & Student Printing

Can I still print if I go over my quota?

Yes. You’ll be billed for overages at the end of the semester.

If you tally $250.00 or more over quota (approximately 5,000 pages), the print system does not allow you to print. If this happens, please come to Bennett 104.

Can I print from my own computer?

Yes, by following the instructions for adding PaperCut printers (PaperCut Help Pages).

Can I print from my phone or tablet?

Yes, by following the instructions for either iOS or Android, given below.

What happens if the printer doesn’t print my job or prints it incorrectly?

If a job comes out wrong, you may ask for a refund for that job. Call 785.670.3000 or go to Bennett 104. At the library, you can also go to the circulation desk. Please don't ask for refunds over email. Please provide:

• Your WUAD login name (e.g. smith998).
• The lab or printer you printed to.
• The date and time of the job.
• The page count of the job.
• Reason for the refund.

It will be helpful if you bring the results of the print job so we can see what went wrong and fix the printer if necessary.

Do I get a refund if I accidentally print the wrong document?

No. We'll give refunds if something goes wrong with the printer or printing system itself. Printing the right document is your responsibility.

Will I be paid any unused printing credit at the end of the semester?

No.

Does printing credit roll over to subsequent semesters?

No. Credit will be reset to $17.50 at the beginning of each semester.

What if my class requires me to print more than my quota?

If you don't wish to be charged for class printing, check with the department to see if there’s another printer you can use.

What about student workers?

Departments usually let student workers print on the department's printers for work. Those printers won't charge. Only the printers listed above will charge against your quota.

Why are you setting a quota at all?

For several years, Washburn provided unlimited free printing in some labs. This service was very expensive, and sometimes people abused it. We believe strongly that free printing is important and useful, but we need to limit the amount of free printing in order to continue providing the service.

We selected this printing allocation based on printing statistics gathered over a full academic year. For most students, it should support their academic printing needs while discouraging wasteful and recreational printing that increases the cost of this "free" service. We continue to monitor printing usage across campus and will use this data to shape future policy.

We hope you understand the need to limit the amount of free printing to ensure we can manage its cost and continue to provide a free service for all students.

Who approved this?

This policy was developed by collaboration among ITS, WSGA, University Libraries, the Vice President for Academic Affairs, and the Vice President for Administration & Treasurer. It was approved by the Washburn Technology Steering Committee.

What do you do with the money?

All revenue gained from students exceeding their printing limit is allocated back to individual labs and student workspaces to help sustain the campus printing services.

• Anywhere on campus: for questions or help with the student printing service, contact ITS User Services. If you're reporting trouble, please call 785.670.3000 or go to Bennett 104 so we can answer your questions or correct any problems as quickly as possible. If you have other questions, feel free to email support@washburn.edu as well.
• Library: for faster service, go to the circulation desk.
• Henderson 108: if the printer is out of paper, go to the School of Business office in Henderson 114. For all other questions or problems, please call 785.670.3000 or go to Bennett 104.
• Living Learning Center, Lincoln Hall, or Washburn Village: if the printer is out of paper, go to the front desk. For other problems, or if no one is available at the front desk, please call 785.670.3000 or go to Bennett 104.
• Morgan Hall Student One-Stop: if the printer is out of paper, inform the One-Stop staff. For other problems, or if no one is available at the front desk, please call 785.670.3000 or go to Bennett 104.