User Guidelines for LibChat@WU
• What is LibChat@WU?
What is LibChat@WU?
LibChat@WU is used in the same way as other programs that provide chat (also known as instant messaging) services, but LibChat@WU is used specifically to communicate with a reference librarian at the Mabee Library.
Will a librarian answer right away or will I have to wait?
Your chat session connects you with the librarian at the Reference Desk. Because the librarian may also be helping users in person and on the phone, you may have to wait a couple of minutes for a response. Questions are answered in the order received.
How can I tell if a librarian is available to chat?
Be sure to note our status on the chat widget. If you don’t get an immediate reply, call (785) 670-1483 or toll free (800) 736-9060, send an email to firstname.lastname@example.org, or stop by the Reference Desk.
Can you send me a file (e.g. a full-text article)?
We cannot send files to you via the chat service, but we can include links to articles or Web pages in messages. You can also upload files via the chat if you need to send us a file (e.g. a screenshot or reference source).
Does the library save my chat messages?
The Library temporarily stores instant messages in order to compile statistics and write reports. All personal information is stripped from instant messages before they are archived.