Using Skype

Get Support

For technical assistance contact 785.670.3000

Technology Support Center
(Bennett 104)

Support Hours

Mon - Th  7:30am - 11:00pm
Fri  7:30am - 5:00pm
Sat 8:00am - 5:00pm
Sun 1:00pm - 11:00pm

Getting Started

Skype for Business is already installed on campus computers. The phone on your desk is tied to the Skype for Business application on your computer. To use the phone, a quick reference guide is available for the phone functions as well as how to dial a number or voice mail from the phone.

Using the Skype for Business client on the computer allows for easy management of contacts, calling others, or setting up conference calls. To do so, we will walk through how to access Skype for Business on the computer.

Signing in

To sign in:

  1. Launch Skype for Business by selecting the Start Menu and searching for Skype for Business.
  2. Click on Skype for Business.
  3. If using a campus computer, Skype for Business will auto log on. If it does no, then log on using your full Washburn email (i.e. and then use your computer/e-mail password.

Skype for Business will automatically launch upon login for PC users.

Signing out

There are multiple methods for signing out of Skype for Business. The easiest way to sign out is to:

  1. Select the drop-down menu for availability under your name. Select Sign Out to appar as Away or select Exit to appear offline.
     Screen Shot of Skype for Business with Sign Out or Exit Options

How to change your preferences so that Skype for Business does not launch upon login:

  1. Click the settings icon in the interface.
  2. Click Tools and then Options.
     Screen Shot of Skype for Business to Change Settings
  3. Select Personal from the left navigation.
  4. Deselect Automatically start the app when I log on to Windows.
     Change Default Skype for Business Applicaion Settings


  • How do I check voicemail?
    • You have four options to retrieve voicemail
  1. Listen to the audio email attachment that is automatically sent to your email account in Outlook.
  2. Off campus or with your cell call 785-670-1200, enter your extension, then enter your PIN and press #.
  3. From the “Phone” tab on the Skype for Business interface
  4. Use the Skype for Business Mobile app.
  • After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a temporary PIN for your voice mail. The first time you check your voicemail by calling the Outlook Voice Access, you will have to set a new PIN. To check your voicemail, use steps above to retrieve voicemail, then enter your Voicemail PIN when prompted.
  • What if I forget my voicemail PIN?

To reset your voicemail PIN, follow these steps:

  1. Log in to Outlook Web App at with your Washburn email address
  2. Click on the "Settings" icon () in the upper right corner 
  3. Select “Mail” from dropdown menu under Your app settings
  4. Expand “General” on the left side of the screen.
  5. Select “Reset PIN” under the “Voice mail” section on the left side of the screen
  6. Select “Reset my voicemail PIN…

Soon after you should receive an email message from Microsoft Outlook with your new PIN.

  • Can I check my voicemail from a traditional phone or cell phone?
    • Yes. After you are enabled for Skype for Business phone service, you will receive a welcome email from Microsoft Outlook with a PIN for your voicemail. The first time you check your voicemail by calling the Outlook Voice Access number, you will have to set a new PIN.

      To check your voicemail: Call your office number from your traditional phone or cell press “*” and then follow the prompts.
  • Will I receive voicemails when I am away from my computer or phone?
    • Yes. Callers can leave a voicemail for you at any time, regardless if your computer is on or off. You will receive voicemail notifications via email and in the desktop software interface. Your desktop phone will also receive an alert there is a voice message.
  • How do I share a voicemail with someone else?
Voicemails can be shared just like any other email attachment. Simply forward the original message to the recipients with the audio attachment included.

Emergency Calls

  • Can I use Skype for Business phone service to call 911?
    • Yes. Desktop phones will provide location information for emergency calls. If using the client (i.e. computer or mobile app), use your cell phone to call 911 instead of the app. While mobile should provide location, it will be faster and easier to use cell phone to make 911 call.
  • Why does my location show in Skype for Business?
    • Your location automatically appears in the Skype for Business window below your name. Skype for Business phone service is capable of handling 911 calls and can transmit your general location to emergency dispatchers. However, Skype for Business will not work in the event of a power outage, so you should use your cell phone to make a 911 call while on campus.

      The location setting is designed so that the emergency responder will know your general location if you call 911 from your work number. The location will be highly abbreviated (e.g. BT 1st Fl, Washburn Tech, etc.).