Washburn University has been approved by Kansas to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education.
Washburn University strives to resolve all student complaints in a fair and expedient manner. Students wishing to file a formal complaint must first seek resolution through the Distance Education Complaint Process outlined below.
Students who are enrolled in distance education courses or programs offered by Washburn University and who do not reside in Kansas should first contact the office listed listed below to resolve any complaint arising from the student’s participation in distance education courses or programs. To file a complaint, send a written complaint to:
Dr. Nancy Tate,
Associate Vice President for Academic Affairs
1700 SW College Avenue
Topeka, KS 66621
The written complaint should include the following information:
Dr. Tate will reply to you within 10 business days to let you know she has received your complaint and whether she requires any additional information. She will let you know her tentative plan for investigating and resolving the complaint, and will update you if it takes longer than originally planned. She will send you a written response, usually within 45 days of receipt of your complaint, explaining her investigation and the resolution.
If a complaint by a student who is enrolled in a distance education course or program remains unresolved, a complaint may be submitted with the authorizing agency in the state where the student resides (see the list of state contact information).
The process above should be used to address complaints for which there is no other applicable institutional procedure. For example, discrimination complaints should be made here (http://washburn.edu/statements-disclosures/equal-opportunity/how-to-file-a-complaint.html ) and grade appeal processes are found in the Academic Catalog (http://www.washburn.edu/academics/academic-catalog/ ).
This complaint process is used to investigate and resolve allegations of dishonest or fraudulent activity by an institution. Examples (list is not exhaustive) of such allegations are the following:
If you are unsatisfied with the result, you may file a complaint with the Kansas Board of Regents (http://kansasregents.org/academic_affairs/sara) or with our accrediting body, The Higher Learning Commission.
The Higher Learning Commission (http://www.ncahlc.org/HLC-Institutions/complaints.html)
230 South LaSalle Street, Suite 7-500, Chicago, Illinois 60604-1413
Phone: 800.621.7440 / 312.263.0456 . Fax: 312.263.7462 . email@example.com