Learning Outcomes and Agenda

Learning Outcomes

  • Learn reliable constructs and formats for enhancing various types of communication
  • Recognize and relate to behavioral styles
  • Understand how to manage command and control issues
  • Examine the use of positioning and audio-visual tools in group settings  
  • Demonstrate communication skills utilizing camera for immediate feedback
  • Develop as a professional communicator, group leader and presenter 


1. Key Constructs of Communication

Exploring Communication with Five Audience Sizes

  • Recognizing Command and Control Issues
  • Sending a Congruent, Clear and Credible Message
  • Identifying and Relating to Behavioral Styles
  • Managing Perceptions and Misperceptions
  • Responding to Visual, Audio and Kinesthetic Learners
  • Using the Elements of Persuasion
  • Choosing Techniques for Agreement vs. Argument

2. Formats for Planning, Organizing and Developing A Meeting

  • Selecting Facilitation or Presentation?
  • Using an Agenda
  • Organizing a Presentation
  • Employing an Ideal Group Process
  • Instigating and Managing Dialogue, Discussion and Debate
  • Conveying Expectations, Motivation or Correction
  • Making a Persuasive Case or Argument
  • Communicating Damage Control to Internal or External Groups
  • Conducting a Joint Problem Solving or Decision Making Meeting

3. Application

  • Practicing Interaction on Camera
  • Reviewing and Critiquing Your Performance
  • Taking Good Notes; Your Game Plan for Improvement