Contact Phyllis Hoffman if you have any questions regarding this Voice Mail Cheat Sheet at 670-2308 or firstname.lastname@example.org
Voice mail messages that have been played are deleted in seven days.
Record a Personal Verification from your desk
This is the greeting a caller hears when you are away from your desk or you are on another line. Press the message button; enter your mail box (ext) number; press 82 immediately – you can ignore what the prompter is saying; the 82 prompt will inquire if you want to record the external greeting (press 1). Do not record the internal greeting. Greetings default to the external greeting. Include your name in your usual greeting of “I am away from my desk, etc.” so the caller can feel assured that they are leaving their message with the correct person. To start recording press 5; to end recording, press #.
Record your Greeting
This is the greeting a caller hears when you are away from your desk or on another line. Press the message button; enter your mail box (ext) number & password; press 1 for your external greeting. Do not record the internal greeting. State your name in the greeting so the caller can feel assured that they are leaving their message to the appropriate person. To start recording, press 5; to end recording, press #.
Log In to Voice Mail from your desk
Log In to Voice Mail from home
How To Create Phone Tickets
This allows the caller to call someone with a WU extension, and the call will go directly to voice mail.
Transfer Express Message
If you want to change your password for any reason:
If you have forgotten your password or if you cannot log in to your voice mail:
Call forward to Voice Mail
Forwarding Voice Mail
Shortcuts While in Your Mailbox:
Press 1 to skip backward 5 seconds at a time
Press 2 to play recorded message
Press 3 to skip forward 5 seconds at a time
Press 4 to go to previous message
Press 5 to skip personal greeting
Press 6 to go to next message
Press 21 to slow message
Press 23 to speed up message
Press 72 to hear date/time of message
Press 83 to disconnect
Press 84 to change password
Press 86 to go to specific message
Press * to get help
Press # to pause during playback
Press # during greeting to skip over it
Press 76 to delete message. Note: Once you have hung up the phone, a deleted message cannot be retrieved; we do not back up voice mail However, if you have pressed 76 and have not hung up the receiver, the message is still available for you to retrieve.
Self-Labeling Telephone Keys