Skype for Business

Get Support

For technical assistance contact 785.670.3000

Technology Support Center
(Bennett 104)

Support Hours

Mon - Th  7:30am - 11:00pm
Fri  7:30am - 5:00pm
Sat 8:00am - 5:00pm
Sun 1:00pm - 11:00pm

Frequently Asked Questions

Below is a list of common requests that can be performed on the campus phone systems. Any questions, please contact us at or by calling 785-670-3000.

Transfer Call

The default option for transferring calls is a consultative transfer. This means that in order to transfer the call, you need to talk to the person to which you are transferring.

To perform a consultative transfer:

  1. From Lines or Calls view (i.e. active call), press Transfer. The active call is held.
  2. From the Dialer, place a call to the person you want to transfer the call.
  3. When you hear the person answer the phone, press Transfer a second time to transfer the call. To cancel the transfer before the call connects, press Cancel to talk to the caller again.

To perform a blind transfer:

  1. From the Lines or Calls view, press and hold Transfer.
  2. Select Blind by arrowing down to blind and selecting Select.
  3. From the dialer, enter the number to dial to place the call.
  4. Once the call conencts, the call is transferred and the caller is now hearing ringing or the person answer on the other end. Your part of the call ends. If you wish to cancel the blind transfer, press Cancel to return to the caller.

Forwarding Voice Message to Another Person

It is possible to forward voice messages to others on campus. This can be done either through dialing into your voice mail or by using your Washburn email account. Both methods are described below.

Forwarding a Voice Message by Dialing into Voicemail

  1. Log into voice mail.
  2. Presszero to use your voice mail option instead of voice activation.
  3. Press 1 to listen to your voice mail messages.
  4. While listening to the message that you would like to forward to another person, press 6.
  5. Press the # key to enter the extension number you are forwarding the message.
  6. Enter the four digit extension to which you wish to forward the message.
  7. Press one for the option of sending an introduction or not sending an introduction.
  8. Follow the prompts.

Forwarding a Voice Message in your Washburn Email

  1. Locate the email message that is the voice message you wish to forward to another individual.
  2. Forward the message as you would an email message.
  3. The transcribed text plus the attached voice message is forwarded to the recipient.
  4. If you need to delete the voice message, note that this will delete the voice message from your voice mail box too.

Schedule Conference Call Using Skype for Business

Schedule Impromtu Conference Call

If you are on a call and want to add other people to the call, press More and then Confrnc (i.e. Conference). This will prompt for a new number which can be either another Washburn extension or a full phone number (i.e. 785-###-####). This will add that participant to the current call. If the person does not answer the phone and it goes to their voice mail instead, the system will notify you that they could not be added to the call. This is handy if you want to add others to a call.

Schedule a Skype for Business Meeting Using Outlook

  1. Open Outlook, and go to your calendar.              
  2. On the Home tab, in the Skype Meeting section, select New Skype Meeting. If you don't see the Skype Meeting section, then make sure you are logged into Skype for Business on your computer (Windows or Mac). If you have any questions, please contact ITS User Services at 785-670-3000 or

    Outlook, the New Skype Meeting button

  3. Set up the meeting as you typically would:
    • In the To box, type the email address of each person you’re inviting, separated by semicolons.
    • In the Subject box, type a name for the meeting.
    • If you’ll have in-person attendees, either select Room Finder, in the Options section on the Meeting tab, and then find a room, or in the Location box, type a meeting location, such as a conference room.

      Outlook, the Room Finder button

    • Select a start time and end time.


      • To look for a time that works for everyone, select Scheduling Assistant, in the Show section on the Meeting tab.
      • Outlook, the Scheduling Assistant button
  4. In the meeting area, type an agenda. Be careful not to change any of the Skype for Business meeting information.


    • Scheduling a meeting with the default options, like we just did, is suitable for small, internal meetings, such as casual meetings with a few coworkers. If you have a meeting with people outside your company, or you’re scheduling a large event, change the meeting options before sending the invites to better fit your meeting requirements. In the meeting request, on the Skype Meeting section on the Meeting tab, select Meeting Options, and then select the appropriate options.
    • Outlook, the Meeting Options button
  5. (Optional) Preload your meeting attachments. That way, when participants join the meeting, everything is ready to go. See Preload attachments for a Skype for Business meeting.              
  6. You're almost done. Just double-check the information and select Send.