Technology Support

Best Practices

Keep your files safe.

  • Always save files on network drives.
  • Never save files on the desktop.
  • Never save files on the local drive (C:)

Prepare your computer for nightly updates.

  1. Completely shut off your computer.
  2. The update server will update your computer for updates.

Reboot your computer at least once a week.

  1. Go to the Start menu
  2. Click the Shut Down button on the far right of the menu
  3. Select Shut Down from the drop-down list
  4. Click the Ok button
  5. Let the computer turn all the way off
  6. Wait 15 seconds.
  7. Turn the computer back on.

Never give your passwords to anyone else.

Keep your accounts safe by using passwords that are impossible to guess.

  • Use non-personal information. (Avoid dates, family names, pet names.)
  • Use words that do not appear in the dictionary. ("Cat" or "dog" is bad, and "Catdog" is bad, as well.)
  • Change your passwords frequently.
  • Use different IDs/passwords for different systems. (Do not use your bank PIN for your computer password.)

Protect your identity.

  • Never respond to e-mail asking you to send a password, social security number or other sensitive info.
  • Use secure web sites whenever sharing private information.
  • Learn about how web sites use "cookies" to store information about you.

Protect your files.

  • Lock your screen when you are away from your desk. (Press Windows-L)
  • Avoid storing personally identifiable information on portable media (such as USB drives).
  • Use secure file transfer to encrypt your files in transit.
  • Establish secure connections with other machines to encrypt your login credentials and exchange of information.

Protect your computer from viruses and spyware.

  • Keep anti-virus features turned on.
  • Scan every file you receive for viruses, including files on removable media.
  • Do not open attachments unless the e-mail is from someone you know.
  • Keep automatic operating system updates running.
  • Keep anti-spyware software running.
  • Set up your Washburn E-mail filter quarantine.
  • Don't enter sensitive or financial information into pop-up windows.
  • Do not respond to e-mail messages giving you the opportunity to opt out. (This lets the spammer know you are alive and well!)
  • Download files only from trusted sites. Click on hyperlinks in e-mail ONLY if you trust the site.
  • Know that browser spoofing presents sites that appear to be trusted sites but are not.

Make washburn.edu a trusted site in your browser.

Prolong the life of your monitor by using settings for low-power sleep mode during periods of inactivity.