ITS Services Catalog

ITS Services Catalog

Accounts and Access Management - Active Directory (WUAD)

support@washburn.edu, 785.670.3000
Services include:
  • WUAD Accounts for faculty, staff, students, and select affiliates
  • Temporary guest accounts
  • Service accounts for automated functions
  • Access control for WUAD-related resources, e.g. computers and file storage

Banner/Enterprise Application Software Support and Integration

support@washburn.edu, 785.670.3000
ITS provides support for the business functions of the University through Enterprise Application Services (EAS).  Administrative Business Analysts are assigned to the various modules of Banner, our administrative software, as well as other enterprise-wide applications.
(For staff)

Banner and Imaging Accounts and Access Management

Linda Griffin, linda.griffin@washburn.edu, 785.670.2068
ITS provides access to Banner and Imaging systems.
(For staff)

Business Analysis and Development Services

support@washburn.edu, 785.670.3000
ITS can work with University units to analyze technology and automation needs.
(For staff)

Cabling

Kevin Halgren, kevin.halgren@washburn.edu, 785.670.2341
ITS provides cabling installation services to facilitate connection of devices to the campus network or the University telephone system.

Centrally Managed Services

support@washburn.edu, 785.670.3000
  • Backup
  • Restore
  • Domain Name Registration and Management
  • Management of server operating systems (Microsoft Windows, Redhat Linux, Mac OS, and IBM AIX)
  • MySQL Databases
  • Network Management
  • Printer Access Management and Accounting
  • Sophos Antivirus
  • SSL Certificates
  • Storage
  • Website Hosting

Computer Labs

support@washburn.edu, 785.670.3000
ITS supports the technology in all computer labs on campus.

Consulting Services

support@washburn.edu, 785.670.3000
  • Assessments of IT resources
  • Assistance in bidding and ordering IT services and equipment
  • Disaster Planning, Management, and Recovery
  • Vendor and product evaluation for IT solutions

Educational Television

Dale Rusche, dale-rusche@washburn.edu, 785.670.1718
ITS operates Washburn University Cable Television (WUCT - Channel 10) on Cox Communications cable.
(For faculty and staff)

Email/Calendar

support@washburn.edu, 785.670.3000
Washburn University uses Office 365 for email and calendar.
(For faculty, staff, and students)

Equipment Check-Out

support@washburn.edu, 785.670.3000
Equipment checkout is available from the Technology Support Center (Bennett Computer Center, room 104)
(For faculty and staff)

Information Security

Kevin Halgren, kevin.halgren@washburn.edu, 785.670.2341
ITS provides information security services to assure the availability, integrity, and confidentiality of University data.

Mediated Classroom Support

Brenda White, brenda.white@washburn.edu, 785.670.1506
ITS can assist you with the use of equipment in Mediated Classrooms and also help departments design and install systems in new learning spaces or update existing installations.
(For faculty and staff)

Multimedia Production

Dale Rusche, dale.rusche@washburn.edu, 785.670.1718
The production area of ITS provides services to faculty and staff in the areas of:
  • Media duplication (tapes, DVDs, CDs)
  • Audio/video streaming
  • Video/multimedia production
  • Production labs training and support
    (television studio, audio production, video editing)
(For faculty and staff)

MyWashburn and MyWashburnTech Portal Accounts

support@washburn.edu, 670-3000
ITS supports, manages, and maintains the MyWashburn and MyWashburnTech accounts provided to all students, faculty, and staff at the University.
(For students, faculty, and staff)

MyWashburn Targeted Announcements

Eileen Brouddus, eileen.brouddus@washburn.edu, 670-2301
ITS provides support and access for individuals and groups to post announcements in MyWashburn and via email.
(For faculty and staff)

Name Changes on Accounts

support@washburn.edu, 785.670.3000
ITS adjusts account information after name changes.
(For students, faculty, and staff)

Online Education Support

Online Education Support, online-ed-support@washburn.edu, 785.670.2381
The Online Education area of ITS provides support in the following areas:
  • Desire2Learn LMS for courses & groups
  • Desire2Learn Insights (formerly Analytics)
  • Desire2Learn Learning Object Repository (LOR)
  • Online Course Design
  • Respondus/StudyMate/Respondus LockDown Browser
  • Online Course evaluation
(For students, faculty, and staff)

Remote Access

support@washburn.edu, 785.670.3000

Security Camera System

support@washburn.edu, 785.670.3000
ITS provides support to the university Police Department in the installation, maintenance, and training for the security camera system on the university campus. Contact 670-3000 or support@washburn.edu for system support.

Survey/Event Tool

support@washburn.edu, 785.670.3000
ITS provides services to help collect information through surveys and forms both anonymously and associated with an individual.
(For faculty and staff)

Technology Support Services

support@washburn.edu, 785.670.3000
  • Software Discounts
  • Supported Software

Technology Training

Sue Taylor-Owens, sue.taylor-owens@washburn.edu, 785.670.1856
ITS offers generalized technology training and instructional technology support in all supported software and hardware.
(For faculty and staff)

Telephone

Phyllis Hoffman, phyllis.hoffman@washburn.edu, 785.670.2308
ITS provides telephone services to every employee including voice mail.

Test Scoring

support@washburn.edu, 785.670.3000
ITS provides test scoring and reporting services.
(For faculty)

Video Conferencing

Brenda White, brenda.white@washburn.edu, 785.670.1506
ITS provides video conferencing services for faculty and staff. We can assist you with connecting to multiple remote sites for videoconferencing using the Distance Learning classroom in Henderson room 9 or through the use of Zoom or Adobe Connect.  Faculty or staff may choose to obtain a license for multiple use or contact ITS to set up a one-time meeting. (For faculty and staff)

Washburn Cloud Services

support@washburn.edu, 785.670.3000
Services include:
  • ITS Hosted and/or Managed Virtual Servers and Services
  • Scalable Computing Resources
  • Scalable Storage Resources for datacenter or general campus needs

Washburn Hosted Services

support@washburn.edu, 785.670.3000
Services include:
  • MySQL and Oracle databases
  • Website hosting
  • Management of Windows, Redhat Linux, Mac OS and IBM AIX servers
  • Authentication Services with Active Directory (WUAD) and LDAP

Web Services

webmaster@washburn.edu
The Web services area of ITS assists students, faculty, staff, and student organizations in obtaining web space on university servers to support their individual, department, and organization needs in web development.
(For students, faculty, and staff)

Wireless

support@washburn.edu, 785.670.3000